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FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
Energize Updates gives you protection from Internet threats to your computers. The subscription must be purchased with any Barracuda Networks appliance. Subscriptions can be purchased for 1, 3 or 5-year terms. Hardware can be refreshed through our refresh program.
We offer Instant Replacement options for all products, where you can get next day business shipping of replacement hardware. You can also get affordable migration the latest hardware platforms on an ongoing basis.
If you’d like to see how your order is progressing, please, login to your account. It is possible to change quantities, cancel or check on back-ordered items from this area.
It typically takes 7-10 business days from the time we received your items. We will charge you within 24 hours of your shipment.
If you need to reset your password, go to the “My Account” tab in the footer of the website.